Building Metrics

If you were building a performance dashboard for your department, what 5-10 metrics would you put on that dashboard? Why?
Moderator: Moderators

Metrics Implentation

What do you see as your biggest challenge in implementing metrics within your department? Why?
Moderator: Moderators

Comparing Metrics

In looking at different departments and/or different municipalities, why do you think they are more (or less) successful than you are in implementing and using metrics?
Moderator: Moderators

Success!

Go ahead and brag....what is your biggest success story in using metrics?
Moderator: Moderators

Hindsight

What is your "I wish I knew then what I know now" about implementing and using metrics?
Moderator: Moderators